1 Looking Back to Shape the Future
- History of Food Production
- Emergence of Retail Food Establishments
- Foodborne Disease
- Retail Food Safety
- Key Points
2 Why the Focus on Culture?
- What Is Culture?
- Why Is Culture Important?
- Who Creates Culture?
- How Is Culture Created?
- The Foundation
- Core Elements
- Best Practices
- Key Points
3 A Systems-Based Approach to Food Safety
- What Is a System?
- Systems Thinking
- Behavior Change Theories and Model
- A Behavior-Based Systems Continuous Improvement Model
- Key Points
4 Creating Food Safety Performance Expectations
- Getting Employees to Do What They Are Supposed to Do
- Expect More than Efficiency
- Expect a Proper Food Safety Attitude
- Be Specific – Not Generic
- Start with the Food Code
- Develop Risk-Based Expectations
- Beyond Regulatory Compliance
- Write Them All Down
- Key Points
5 Educating and Training to Influence Behavior
- Education Versus Training
- Why Educate and Train?
- Focus on Changing Behavior
- Make It Risk-Based
- Value and Respect Diversity
- Keep It Simple and User Friendly
- Key Points
6 Communicating Food Safety Effectively
- The Importance of Communication
- Use a Variety of Mediums
- Posters, Symbols, and Slogans
- Use More than Words
- Have Conversations
- Ask Questions
- Key Points
7 Developing Food Safety Goals and Measurements
- The Importance of Food Safety Goal Setting
- Establishing Effective Food Safety Goals
- Why Measure Food Safety?
- What Should You Measure?
- Lagging Versus Leading Indicators of Food Safety
- Key Points
8 Using Consequences to Increase or Decrease Behaviors
- Determine the Cause of Performance Problems
- Creating Consequences for Food Safety
- Positive Consequences
- Negative Consequences
- Key Points
9 Tying It All Together – Behavior-Based Food Safety Management
- Management or Leadership?
- Traditional Food Safety Management Versus Behavior-Based
- Food Safety Management
10 Unwrapping – Thoughts on the Future of Food Safety
- The Way Forward?
- Making Significant Leaps
- The Future
References
Index
Food safety awareness is at an all time high, new and emerging threats to the food supply are being recognized, and consumers are eating more and more meals prepared outside of the home. Accordingly, retail and foodservice establishments, as well as food producers at all levels of the food production chain, have a growing responsibility to ensure that proper food safety and sanitation practices are followed, thereby, safeguarding the health of their guests and customers.
Achieving food safety success in this changing environment requires going beyond traditional training, testing, and inspectional approaches to managing risks. It requires a better understanding of organizational culture and the human dimensions of food safety. To improve the food safety performance of a retail or foodservice establishment, an organization with thousands of employees, or a local community, you must change the way people do things. You must change their behavior. In fact, simply put, food safety equals behavior.
The importance of organizational culture, human behavior, and systems thinking is well documented in the occupational safety and health fields. However, significant contributions to the scientific literature on these topics are noticeably absent in the field of food safety. This book is the first significant contribution on how to create a behavior-based food safety management system.
This book is intended for food safety professionals involved with the retail and foodservice industry, as well as quality assurance professionals working in food processing plants, Federal regulatory officials, and professionals employed by state agricultural agencies and local health departments.
About the Author
- Frank Yiannas is the Director of Safety and Health at the Walt Disney World Corporation, Kissimmee, Florida.
Book Details
- Paperback: 96 pages
- Publisher: Springer; 1st Edition (November 2, 2010)
- Language: English
- ISBN-10: 1441925007
- ISBN-13: 978-1441925008
- Product Dimensions: 8.7 x 5.9 x 0.5 inches
List Price: $79.95